Refund & Cancellation Policy

1. Nature of service

Hair Transplant Partners UK is the trading name of Hair Transplant Partners UK Ltd (company number 17449324), registered office 82 Suite A, James Carter Road, Mildenhall, England, IP28 7DE. We provide hair transplant procedures (FUE and DHI) through partner clinics in London. These are bespoke surgical treatments delivered at a scheduled in-person appointment. Because the service is personalised and performed on a booked date, refund entitlement depends on the stage at which a customer cancels.

2. Cooling-off period (online and distance bookings)

Where you book remotely (online, phone, or video consultation) and have not yet received your procedure, you have 14 days from the date of agreement to cancel and receive a full refund, in line with the Consumer Contracts Regulations 2013. If you ask us to carry out your procedure within this 14-day window and it is performed, your right to a refund is lost once the service is complete.

3. Cancellation before your procedure

• More than 14 days before your scheduled procedure: full refund, less a non-refundable deposit of £250 covering consultation and booking costs (this deposit deduction does not apply where you cancel under the 14-day cooling-off right in section 2).
• Between 3 and 14 days before your scheduled procedure: 50% refund of amounts paid, as your appointment slot and clinical resources have been reserved.
• Less than 3 days (72 hours) before your scheduled procedure: non-refundable.
• Failure to attend without notice (no-show): non-refundable.

4. After your procedure

Once your procedure has been performed, it cannot be refunded, as the service has been fully delivered. This does not affect your statutory rights under the Consumer Rights Act 2015 to a service carried out with reasonable care and skill.

5. Instalment plans

Where you pay via an instalment plan, cancellation is subject to the terms of your finance agreement with the plan provider. Refunds of amounts already paid follow the schedule above. You remain responsible for any obligations under your finance agreement until settled.

6. How to request a refund

Email us in writing at info@transplantpartners.com. Approved refunds are processed within 14 days to your original payment method.

This policy does not affect your statutory rights under UK consumer law.